FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

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What is the timeline like once I place my order?

I’m so thrilled you placed an order that I will try and do everything I can to dispatch your order within three days! Visit the tracking FAQ for more info once it dispatches.

What is your return / exchange policy?

It’s my first priority that you absolutely love your Sydney Rose Co. pieces! If for any reason you’d like to return or exchange - please contact me! I am more than happy to accept returns and assist with exchanges.

What currency are your prices listed in?

Canadian $

Do orders come with tracking?

No, all orders are shipped via untracked letter mail. If you'd like tracking or express shipping - please select the corrospoding shipping option at the checkout.

Where do you ship to?

Everywhere! I do suggest selecting the tracking upgrade for your shipping option when dispatching overseas.

Let's be real about your gold-filled pieces

I'm confident you are going to love your gold-filled jewelry and if you care for it, it's going to love your right back.  It's important to know that gold-filled jewelry is not solid gold, it needs just a little care to last a lifetime. I stand behind the quality of every SR.co piece and know it is the best price for the quality you will recieve! Let's talk about the nitty griddy on our gold-filled pieces ...

You may have heard that gold filled will "never tarnish" or will "last a lifetime" - I wish this was absolutely true for every single scenerio but, it;s not. Yup, I said it. This isn't to say our 18k gold-filled jewerly can't or won't last the test of time... There is just simply so many facotrs that have a massice effect on gold-filled pieces.

Let me offer some advice on how to have the absolute practised when it comes to maintaing your new pieces.

The longevity of your gold-filled pieces come down to three MAIN things:

1.  What touches it: what are you wearing (perfumes and products can cause a lot of build up and wear on your pieces)
2.  When you wear it : are you ever taking your piece off? (is it getting tossled around while you get restless sleep)
3.  How you store it: hot tip : never ever in the bathroom

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