Frequently Asked Questions

What is your return / exchange policy?

It’s my first priority that you absolutely love your Sydney Rose Co. pieces! If for any reason you’d like to return or exchange - please contact me! I am more than happy to accept returns and assist with exchanges.

How do I track my order?

All orders are shipped via untracked letter mail. If you'd like tracking or express shipping - please select the corresponding shipping option at the checkout.

Does Gold Filled tarnish?

14k gf jewelry should not tarnish for a long time—decades if treated properly. It's possible for gold fill to tarnish under certain conditions or when interacting with certain chemicals (like chlorine, for example), but it should not tarnish easily.

Do you have local pick up?

Absolutely. Once you get to the shipping section of the checkout, you will see there is a local Winnipeg pick up option - completely free.

Does Sterling Silver fade?

Sterling silver jewellery is an excellent, high quality choice in most circumstances. The metal will not rust or perish, plus if you look after your jewellery it will look great well into the future. You should even be able to pass your silver jewellery on to future generations.

Do you offer wholesale?

You bet! Locate the "wholesale" tab on our header menu. Fill out a quick application & you will hear from us within 24 hours.