Check out our Frequently Asked Questions below. If you still need help please contact us.
What is the timeline like once I place my order?
I’m so thrilled you placed an order that I will try and do everything I can to dispatch your order within three days! Visit the tracking FAQ for more info once it dispatches.
What is your return / exchange policy?
It’s my first priority that you absolutely love your Sydney Rose Co. pieces! If for any reason you’d like to return or exchange - please contact me! I am more than happy to accept returns and assist with exchanges.
What currency are your prices listed in?
Do orders come with tracking?
No, all orders are shipped via untracked letter mail. If you'd like tracking or express shipping - please select the corrospoding shipping option at the checkout.
Where do you ship to?
Everywhere! I do suggest selecting the tracking upgrade for your shipping option when dispatching overseas.
Let's be real about your gold-filled pieces
I'm confident you are going to love your gold-filled jewelry and if you care for it, it's going to love your right back. It's important to know that gold-filled jewelry is not solid gold, it needs just a little care to last a lifetime. I stand behind the quality of every SR.co piece and know it is the best price for the quality you will recieve! Let's talk about the nitty griddy on our gold-filled pieces ...
You may have heard that gold filled will "never tarnish" or will "last a lifetime" - I wish this was absolutely true for every single scenerio but, it;s not. Yup, I said it. This isn't to say our 18k gold-filled jewerly can't or won't last the test of time... There is just simply so many facotrs that have a massice effect on gold-filled pieces.
Let me offer some advice on how to have the absolute practised when it comes to maintaing your new pieces.
The longevity of your gold-filled pieces come down to three MAIN things:
1. What touches it: what are you wearing (perfumes and products can cause a lot of build up and wear on your pieces)
2. When you wear it : are you ever taking your piece off? (is it getting tossled around while you get restless sleep)
3. How you store it: hot tip : never ever in the bathroom