We want you to absolutely love your Sydney Rose Co. jewelry. If something isn't quite right, don't hesitate to reach out—we're always happy to help and will do everything we can to make it right.

Returns are accepted within 14 days of delivery. Simply send us your order number, and we'll guide you through the process.

Need to exchange your piece? No problem! Buyers are responsible for the return shipping cost (usually just the price of a stamp), and we'll help get your new piece on its way.

Not sure which size or chain length is right for you? Send us a message before you order! We're always happy to help you choose the perfect fit.

Please note: Personalized and engraved pieces are made just for you and are final sale.

To help keep shipping as affordable as possible, our standard shipping option is untracked letter mail. Because of this, a tracking number isn't included with standard shipping.

If you'd like tracked or express shipping, simply select your preferred shipping option at checkout, and we'll send you a tracking number once your order ships.

If you ever have questions about your order or think it's taking longer than expected, just send us a message—we're always happy to help!

One of the reasons we love 18k Gold Filled jewelry is because it's made to last.

Unlike gold-plated jewelry, gold filled has a much thicker layer of real gold that's permanently bonded to the base metal. With proper care, it can stay beautiful for years, making it a wonderful choice for everyday wear.

Our 18k Gold Filled pieces are:
✨ Tarnish resistant
💧 Water friendly
🌿 Hypoallergenic
💛 Designed for everyday wear

Like all fine jewelry, it's still best to avoid prolonged exposure to harsh chemicals like chlorine, bleach, perfumes, and cleaning products. With a little care, your jewelry will continue to shine for years to come.

Absolutely! We offer free local pickup in Winnipeg.

Simply select Local Pickup at checkout, and we'll have your order ready for you at Urban Treasures, our beautiful pickup location on Winnipeg's south side. While you're there, be sure to browse their thoughtfully curated home décor, gifts, and enjoy a coffee or pastry while you pick up your order. 🤍

Once your order is ready, we'll send you an email with all the pickup details and instructions.

Sterling Silver is made to last a lifetime. Unlike plated jewelry, solid .925 sterling silver won't fade or wear away over time.

Like all precious metals, sterling silver can naturally develop a light tarnish with exposure to air, moisture, or certain chemicals. The good news? It's completely normal and easy to remove with a polishing cloth or a gentle silver cleaner, restoring its original shine.

Our sterling silver pieces are:
✨ Solid .925 Sterling Silver
🌿 Hypoallergenic
💧 Water friendly
🤍 Made for everyday wear

With a little care, your sterling silver jewelry can be worn, loved, and even passed down for generations.

You bet! Locate the "wholesale" tab on our header menu. Fill out a quick application & you will hear from us within 24 hours.